Data collected
Data Collection Practices
We collect personal data such as names, job titles, and inquiries submitted through our help desk services.
The categories of data collected depend on user interactions with our AI chatbots.
Privacy Policy Overview
This privacy policy outlines how we handle personal data collected through our services.
Policy guidance
This introductory summary is provided to help readers navigate the sections that follow.
Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
User Rights
User Rights
These rights include access, rectification, and deletion of personal data.
Users have specific rights regarding their personal data under applicable laws.
Requests
Exercising User Rights
We aim to respond to all valid requests within the timeframe specified by law.
Requests to exercise rights will be addressed in accordance with legal requirements.
Data Retention
Data Retention Policy
We regularly review data retention periods to ensure compliance with our policies.
Data is retained only as long as necessary to fulfill its intended purpose.
Policy Updates
Policy Updates
Users will be informed of updates to this policy that may affect their rights.
We will notify users of significant changes to this policy through appropriate channels.
Data collection overview
How information is collected and how cookies work
This section outlines the categories of personal information we collect, where that information comes from, the cookie types used on the site, and the options available to manage cookie preferences.
Sources of data
Data Sources
We gather personal data from user inputs and system-generated logs to enhance service delivery.
Data is obtained directly from users during their interactions with our services.
Cookie types
Types of Cookies Used
Cookies may be used for authentication, preferences, and analytics purposes.
We utilize both session cookies and persistent cookies for various functionalities.
Cookie controls
Cookie Management
Cookies are used to improve user experience and functionality of our services.
Users can manage cookie settings through their browser preferences at any time.
Contact Information
Contact Email
Contact Phone
+44 117 186 8867
Contact Address
20 Sheepcote Street, Birmingham, B16 8AE
General Inquiries
Purposes of Data Processing
We use personal data to provide support, improve services, and ensure compliance.
Personal data is processed for operational purposes related to our services.
Data Sharing with Partners
Partners are required to handle personal data in accordance with our privacy standards.
Data may be shared with trusted partners under strict confidentiality agreements.
Legal Disclosures
Legal disclosures are made in compliance with applicable laws and regulations.
We may disclose personal data when required by law or to protect our rights.